ISO 9001

QUALITY MANAGEMENT SYSTEM MANUAL
ISO 9001:2015

Quality System Manual Revision Index
Revision Date Revision Details Change Notice
1 06/06/17 Original Original
2 01/01/18 Edited Customer Focus & BMI #028
Quality Objectives
3 01/05/18 Modified Introduction & Added #031
Statements

Contents

Introduction...……………………………………………………………………………………….....4
ROHS Compliance Declaration................................................................................................5
Conflict Minerals Policy Statement.........................................................................................6
REACH Compliance Declaration.............................................................................................7
1 Scope.......................................................................................................................................8
Normative References..............................................................................................................8
3 Terms and Definitions...........................................................................................................8
4 Context of the Organization..................................................................................................8
Understanding the Organization and its Context..................................................................8
Understanding the Needs and Expectations of Interested Parties.......................................9
Determining the Scope of the Quality Management System................................................9
Scope of Registration...............................................................................................................9
Quality Management System and its Processes....................................................................9
5 Leadership............................................................................................................................10
Leadership and Commitment.................................................................................................10
Quality Policy..........................................................................................................................10
Organizational Roles, Responsibilities, and Authorities......................................................11
6 Planning...............................................................................................................................11
Actions to Address Risks and Opportunities.........................................................................11
Quality Objectives and Planning to Achieve Them...............................................................12
Planning of Changes................................................................................................................12
7 Support..................................................................................................................................12
Resources..................................................................................................................................13
Competence..............................................................................................................................14
Awareness................................................................................................................................14
Communication........................................................................................................................14
Documented Information.........................................................................................................15
8 Operation...............................................................................................................................15
Operational Planning and Control..........................................................................................15
Requirements for Products and Services................................................................................16
Design and Development of Products and Services...............Excluded.....................................
Control of Externally Provided Processes, Products and Services........................................17
Production of Service Provision...............................................................................................18
Release of Products and Services...........................................................................................19
Control of Nonconforming Outputs........................................................................................19
9 Performance Evaluation......................................................................................................19
Monitoring, Measurement, Analysis and Evaluation...........................................................20
Internal Audit..........................................................................................................................21
Management Review...............................................................................................................21
10 Improvement.......................................................................................................................21

 

Introduction

Best Machine was Incorporated in 2004 when local machine shops could not meet surface finish specifications, essential for conductive heat transfer components required by the sister company, manufacturing reliability test equipment for the semiconductor industry. We regularly provide inspection reports and practice manufacturing procedures inherited while implementing ISO 9001.

With many years of experience in the machining industry, Best Machine, Inc. has the expertise required to provide precision and complicated parts, which has in fact become our niche. Our belief is that quality is not a tolerance, it is a trait synonymous with our name, and this forms the basis of our work ethic. We offer customers precision machined components using the latest CAD/CAM software and CNC machining equipment. Our expertise and technical knowledge allows us to offer our customers very reliable, high-quality products.
We have the experience and routinely machine a very diverse range of materials from standard plastics including G-10 to high performance and advanced engineering plastics, all basic service center metals, duplex grades of stainless steels and high-performance alloys. On any given day we could be machining CPVC, PEEK, Vespel, 300 or 400 series and duplex grades of stainless steels or Monel, Hastelloy and Titanium; every day you would see us machining 17-4 stainless steel.
We strive to be technically superior and regularly involve strategies such as Robots, Automated Deburring and use High-Speed Machining technology. We provide Wire EDM, Swiss machining and with both Fiber and CO₂ Lasers we can mark and/or engrave most materials, on premises.
We realize that delivering precision parts is only part of the total process. It is equally important that our customers are able to receive precision parts on schedule and at a competitive price. We will go the extra mile to deliver parts on time and reduce lead time. Our goal is to be efficient, so we can offer competitive pricing while maintaining precision products.
Best Machine Inc. has chosen to implement this Quality Manual System (QMS) as a strategic decision, with the intent of improving the overall performance of the company. As laid out in the Quality Policy, this is intended to result in securing efficiency, strong customer focus and enhancement of long-term sustainability and profitability within the Organization.
Best Machine, Inc’s quality policy and objectives for quality are displayed openly as a sign of our pride and commitment and as a clear reminder of our focus and direction.
Because the success of our quality management system is essential for our competitiveness, it is vital that the employees of Best Machine, Inc. understand and adhere to our Quality Policy.

This Quality Manual specifies requirements that Best Machine, Inc. uses to address customer satisfaction, to meet customer and applicable regulatory and statutory requirements and to meet ISO 9001:2015 requirements.
Best Machine, Inc.
79 Beede Hill Road,
Fremont, NH 03044
Phone: 603-895-4018 ~ Fax: 603-895-2740
www.bestmachineinc.com

RoHS Compliance Declaration

We at Best Machine, Inc., are committed to managing the use of chemical substances in accordance with governmental regulations, industry standards and customer-specific requirements in an effort to protect the environment. We only purchase raw materials from reputable sources that meet EU Directive 2002/95/EC and therefore we are stating that any homogenous part manufactured in our facility meets this compliance.
Exceptions may apply in the case of Customer-Specific requirements as in coatings.

Mark C. Woodman, President

Conflict Minerals Policy Statement

We at Best Machine, Inc. share the concern that minerals mined from the DRC or the “DRC region” may be funding conflicts of a global interest. We support the Wall-Street Reform and Consumer Protection Act, known also as the Dodd-Frank Act. Although we do not directly purchase or use any of the currently named “3TG” conflict minerals (Tantalum, Tin, Tungsten or Gold), we are downstream users of Tungsten in carbide tooling and as a result conduct due-diligence on each of our suppliers of such tooling.
Best Machine, Inc., certifies that all Carbide Tooling is purchased only from suppliers who certify conflict-free sources. We also certify that the plating of manufactured parts, in the case of Tin and Gold are done only by vendors certifying conflict-free sources.
Best Machine, Inc. is committed to maintaining this certification through supply chain monitoring and verification and have adopted a policy to require written supporting documentation from our vendors.

Mark C. Woodman, President

 

REACH Compliance Declaration
We at Best Machine, Inc. hereby confirm that in case of the machined part(s) manufactured are Articles defined as “an object during which production is given a special shape, surface or design which determines its function to a greater degree than does its chemical composition”. These Articles produced are subject to registration only; “if (SVHC) are intended to be released under normal or reasonably foreseeable conditions of use and if this use of the respective substance have not been registered before the community” and by definition are exempt. As an added precaution we purchase only REACH compliant raw materials. We always observe the prescriptions of REACH (1907/2006/EC) regulation and the product(s) are fully compliant with the relevant regulation.
REACH compliance means that all substances contained in this product:
• has/have been pre-registered and/or has/have been registered by our company and/or our suppliers, and/or
• is/are excluded from the Regulation, and/or
• exempted from registration
Observance of the prescriptions are also demanded by us from our suppliers, and it is continuously checked.
The pertinence of the above mentioned information is continuously checked by us. If any change happens or new information comes up, our customers will be informed immediately.

Mark C. Woodman, President

 

1 Scope

This Quality Manual contains policies that have been implemented at Best Machine, Inc.

This manual pertains to processes relating to: manufacture of customer designed, CNC machined parts, components and assemblies. The manual and related quality system documentation is written to comply with the requirements of ISO 9001:2015.
Best Machine, Inc. aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and applicable statutory and regulatory requirements.
a) The management team has created a PLAN-DO-CHECK-ACT to help establish quality control, and improve the performance and effectiveness of the organization and its processes.
2 Normative References

The following documents, in whole or in part, are normatively referenced in this document and are indispensable for its application. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. ISO 9001:2015
3 Terms and Definitions

For the purposes of this document, the terms and definitions given in ISO 9000:2015 apply.

Top management includes that the following members: Mark C. Woodman & Mark W. Woodman hereafter referred to as the “Owners”.

Throughout this quality manual, the term “organization” refers to Best Machine, Inc. or “BMI”
4 Context of the Organization

Understanding the organization and its context

Best Machine Management has determined the relevant, internal and external issues and things that could become relevant to the company’s purpose and our strategic direction and may affect our ability to achieve the intended results of the QMS. These are detailed in external document QMD-001.

Understanding the Needs and Expectations of Interested Parties

The effect or potential effect on Best Machine, Inc.’s ability to consistently provide quality products that meet customer and applicable statutory and regulatory requirements, BMI management has determined interested parties and their requirements that are relevant to its QMS. These are detailed in external document QMD-002.

Best Machine, Inc.’s president and management team are committed to continually monitoring, reviewing and analysing information and relevant requirements of these interested parties to assure their requirements are effectively managed in the QMS.

Determining the scope of the QMS
The Scope of our QMS shall always be available to relevant internal and external parties and maintained as documented information. The QMS was determined, designed and implemented to cover the following Scope:
• Full Service CNC Machining and Wire EDM
• Laser Marking, welding and Passivation

These processes are managed by the organization in accordance with the requirements of ISO 9001:2015.

Scope of Registration

The scope associated with Best Machine, Inc.’s activities and registration is;
Manufacture of customer designed, CNC machined parts, components and assemblies.
Quality Management System and its Processes
Best Machine, Inc. has established, implemented, maintains, and continually improves a quality management system, including the processes needed and their interactions, in accordance with the requirements of this International Standard.
Best Machine, Inc. has determined the processes needed for the QMS and their application throughout the organization, and
● Determined the inputs required and the outputs expected from these processes;
● Determined the sequence and interaction of these processes;
● Determined and applied the criteria and methods (including monitoring, measurements and related performance indicators) needed to ensure the effective operation and control of these processes;
● Determined the resources needed for these processes and ensure their availability;
● Assigns the responsibilities and authorities for these processes;
● Addresses the risks and opportunities
● Evaluates these processes and implement any changes needed to ensure that these processes achieve their intended results.
● Improves the processes and the quality management system.

To the extent necessary, Best Machine, Inc.; maintains documented information to support the operation of its processes (See Procedure List);
Retain documented information to have confidence that the processes are being carried out as planned (See Records Table)
5 Leadership

Leadership & Commitment
Management is actively involved in implementing the QMS, and is accountable for its overall effectiveness. Management has initiated and fully supports the vision and strategic direction for the enhancement and continued sustainability of the QMS. The President has initiated and fully supports the Quality Policy and Quality Objectives. Management is committed to the development and implementation of the QMS and promoting the use of the Process Approach and Risk-Based Thinking, as well as the engagement and motivation of our employees throughout our QMS.
Customer Focus
Best Machine, Inc. ensures customer requirements and expectations are clearly defined, understood and achieved throughout the organization. We are committed to achieving complete customer satisfaction and will accomplish this by understanding and mitigating risks and opportunities that may affect conformity of products and services. We will assure Statuary and Regulatory requirements are identified and met in accordance with applicable Clauses of the QMS manual.
Establishing and Communicating the Quality Policy
The President has initiated and communicated the Quality Policy throughout the organization and has made it available to relevant interested parties. The Quality Policy is appropriate to the purpose of the context of the organization and supports its strategic direction. It provides the framework for setting quality objectives and supports our commitment for continual improvement of the QMS.
Quality Policy
“It is the policy of Best Machine, Inc. to provide our customers with compliant products and services that meet or exceed their expectations and continuously improve our quality performance”
Best Machine, Inc.’s management team will show leadership and commitment, and bear the responsibility for establishing, implementing, integrating and maintaining the Quality Management System. This shall be done through communication, engagement, practical example and training. The organizations policy shall promote continual improvement and quality objectives that will address risks and opportunities.
Through direction and support, each employee will have a proper understanding of the importance of the Quality System and its function. Their responsibility shall be to contribute to its effectiveness, and purpose. Equally, every employee is responsible for, and will be trained to perform the duties required by his or her specific role.
The Quality System will be monitored, evaluated and enhanced regularly under the Top Management’s ultimate responsibility, with regular reporting and communication of the status and effectiveness at all levels.
Organizational Roles, Responsibilities and Authorities
An Organizational Chart has been established to provide the structure of the organization. The owners ensure that responsibilities and authorities are defined and communicated within the organization.

The owners assign responsibility and authority for;

● Ensuring that the QMS conforms to the requirements of this International Standard,
● Ensuring the promotion of customer focus throughout Best Machine, Inc.,
● Ensuring that the integrity of the quality management system is maintained
6 Planning

Actions to Address Risks and Opportunities
The organization shall consider the issues and requirements and determined the risks and opportunities that need to be addressed to:

● Enhance desirable effects and customer satisfaction
● Reduce or prevent undesirable effects
● Achieve improvement
● Give assurance that the quality management system can achieve its intended results

Best Machine, Inc. plans:

● To take actions to address risks and opportunities;
● Integrate and implement the actions into its Quality Management System processes
● Evaluate the effectiveness of these actions

Actions taken to address risks and opportunities are proportionate to the potential impact on the conformity of products and services.

Quality Objectives and Planning to Achieve Them

Top management ensures that quality objectives, including those needed to meet requirements for product, are established at relevant functions and levels within the organization. The quality objectives are measurable and consistent with the quality policy.

BMI Quality Objectives

● Achievement of complete customer satisfaction by delivery of defect-free parts on time.
● Manage and control facilities, processes, quality systems, and personnel to consistently and cost effectively produce products and furnish services that meet customer needs,
● Be committed to continuous process improvement by emphasizing reduction of part-to-part variation and the elimination of waste,
● Conduct operations in conformance with, or to exceed, all applicable environment laws and regulations of the jurisdictions in which we do business.

When planning to achieve Quality Objectives, the organization has determined

● What resources are required
● How to achieve the quality objectives
● Who will be responsible for achieving the quality objectives

Planning Changes

When changes to the QMS are deemed necessary, the organization shall ensure changes are carried out in a planned manner

● The purpose of the changes and the potential consequences they might have,
● The integrity of the QMS, and
● The availability of resources
7 Support

Resources

Best Machine, Inc. determines and provides the resources needed to implement and maintain the quality management system and continually improve its effectiveness and to enhance customer satisfaction by meeting customer requirements. Resource needs are discussed during management review.

Resources include but are not limited to:
● Time
● Equipment
● Budget
● Tools
● Supplies

People

Personnel performing work affecting conformity to product requirements are deemed competent on the basis of appropriate education, training, skills and experience. The President and Human Resources are responsible for assessing competence. These requirements are determined by the Owners with the intent of ensuring customer requirements are met.

The organization:

● Determines the necessary competence for personnel performing work affecting conformity to products requirements
● Where applicable, provides training or takes other actions to achieve the necessary competence
● Evaluates the effectiveness of the actions taken,
● Ensures that personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives
● Maintains appropriate records of education, training, skills and experience
The owners are responsible to determine competency requirements and to oversee the training process. Training requirements are determined by management.

Infrastructure

The organization determines, provides and maintains the infrastructure needed to achieve conformity to product requirements.

Infrastructure includes, as applicable:

● Buildings, workspace and associated utilities
● Process equipment (both hardware and software)
● Supporting services (such as transport, communication or information systems).

Scheduled maintenance, including data backup are performed as necessary.
Environment for the Operation of Processes
The organization determines and manages the work environment needed to achieve conformity to product requirements. Production is responsible to identify and control work environment requirements. Work environment controls include the following:

Condition Control
Temperature Thermostat
Air particulates/quality Mist Eliminator
Electro-static Discharge (ESD) Grounded ESD Controls
Humidity Mist Eliminator, Air Conditioning

Monitoring and Measuring Resources

Best Machine, Inc. has determined the necessary monitoring and measurement of internal resources;

● Monitoring and measuring equipment
● Documented procedures, forms and records
● Competent and qualified personnel

Measurement Traceability

The organization ensures the appropriate documented information is maintained and provides objective evidence of compliance and conformity. The documented procedures outline the processes that control monitoring and measurement used during production.

Organizational Knowledge
Best Machine, Inc. considers the knowledge necessary for each operation and ensures our people and processes are consistent and will achieve conformity of the product and services provided by the organization.

Competence
The organization has determined the below elements of competence for employees;

● Determines the necessary competence for personnel performing work affecting conformity to product requirements
● Where applicable, provides training or takes other actions to achieve the necessary competence,
● Evaluates the effectiveness of the actions taken
● Ensures that personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives
● Maintains appropriate records of education, training, skills and experience.

Awareness

Best Machine, Inc. ensures that the employees of the organization are aware of:

● Best Machine, Inc.’s Quality Policy
● Best Machine, Inc.’s Quality Objectives
● Their contribution to the effectiveness of the organizations QMS.

Communication

The organization determines and implements effective arrangements for internal and external communication relevant to the QMS, including:

● What it will communicate
● When to communicate
● With whom to communicate
● How to communicate, and
● Who communicates.

Documented Information

Best Machine, Inc.’s QMS includes;

● The documented information required by ISO 9001:2015; and
● The necessary documented information determined by the organization for the effectiveness of the QMS.

Creating and Updating

When creating and updating documented information The Organization ensures appropriate:

● Identification and description (e.g. title, date, author, or reference number);
● Format (e.g. language, software version, graphics) and
● Review and approval for suitability and adequacy.

Control of Documented Information

Documents required by the QMS are controlled. Records are a special type of document and are controlled according to the ISO 9001:2015 requirements to ensure;

● Protection and prevent the unintended use of obsolete documents
● Control of changes
● Storage and preservation
● Changes and the current revision status of documents are identified,
● Relevant versions of applicable documents are available at points of use,
● Documents remain legible and readily identifiable
● Documents of external origin determined by the organization to be necessary for the planning and operation of the QMS are identified and their distribution controlled
● Prevent the unintended use of obsolete documents, and to apply suitable identification to them if they are retained for any purpose.
8 Operation

Operational Planning and Control

The Organization shall plan, implement and control the processes to meet the requirements for the provision of products and services, and implement actions by;

● Determining the requirements of all products and services,
● Establish criteria for the processes,
● Determining the resources needed to achieve conformity to the product and service requirements,
● Keeping documented information to the extent necessary to have confidence that the processes have been carried out as planned,
● Demonstrating the conformity of products and services to their requirements.

Customer Communication

Best Machine, Inc.’s communication with customers includes;

● Product information,
● Inquiries, contracts or order handling, including amendments,
● Handling or controlling customer property, and
● Customer feedback, including customer complaints

Determining the Requirements Related to Products and Services

To ensure customer satisfaction the identification of unique customer requirements is critical. To accomplish this, Best Machine, Inc. ensures;

● Customer requirements are documented for each job. This includes customer supplied prints, job cost card and the traveller. These documented requirements form the basis for all Best Machine, Inc. activities. Whenever there are delivery specifications, these are included in the documented requirements.
● Standards required by generally accepted good practices are engineered into each Best Machine, Inc. job. These are included to ensure that completed jobs meet requirements.
● Statutory and Regulatory requirements are incorporated as appropriate into each job. Additional requirements that are needed are identified and incorporated into each job as appropriate to ensure manufacturability of the completed product.

Review of Requirements Related to Products and Services

Once Best Machine, Inc. receives customer requirements, a review is conducted prior to the commitment to supply the product. This review;

● Ensures customer requirements are adequately defined and documented on customer supplied documents or on the Job Cost Card. These requirements may include specifications, drawings, or written descriptions of the product.
● Any inconsistencies or differences between customer supplied requirements, Best Machine, Inc. notes or verbal communications are identified. Resolutions of these differences are undertaken by email, phone or face to face.
● Best Machine, Inc. does not accept orders that it does not have the capacity to fulfil.

When Best Machine, Inc. develops / creates the documented requirements that represents customer needs, both Best Machine, Inc. and the customer prior to acceptance confirm these.

Emailed or written records of the results of the review including Best Machine, Inc. and customer acceptance of the order terms and conditions are kept on file to provide a record of this activity.

Changes to Requirements for Products and Services

Best Machine, Inc. ensures that relevant documented information is amended and that the necessary persons are made aware of the changed requirements.

Design and Development of Products and Services

Because we make products to customer specs., Design and Development of Products and Services shall be excluded from Best Machine, Inc’s Quality Management System.

Control of Externally Provided Processes, Products, and Services

Best Machine, Inc. ensures that external processes, products and services meet the requirements of the organization. The organization determines the control applied to such when;

● A process, or part of a process, is provided by an external provider, and
● Products and services from external providers are incorporated into Best Machine, Inc.’s own products and services.

The organization establishes and implements the inspection or other activities necessary for ensuring that external processes, products and services meet specified requirements. The organization verifies external processes, products and services by; inspection, supplier documentation, count / quantity verification and monitoring services.

Type of Extent Control

The organization requires controls to be applied to external provision of processes, products and services. The organization shall:

● Consider potential impact of externally provided processes, products, and services on the organization’s ability to consistently meet customer needs and requirements.
● Establish and implement verification or other activities necessary to ensure the externally provided processes and services do not adversely affect the organization’s ability to consistently deliver conforming products to its customers.

Information for External Providers

Best Machine, Inc. ensures the adequacy of the external providers prior to their communication. The organization communicates the requirements to external providers for;

● The processes, products and services to be provided,
● The approval of, methods, processes and equipment,
● The release of products and services

Production and Service Provision

Control of Production and Service Provision

Best Machine, Inc. plans and carries out production activities under controlled conditions. These controlled conditions include:

● Information that describes the characteristics of the product are provided on customer prints and other supporting documents,
● Work instructions are provided on Job Cost Cards and Travelers,
● Suitable equipment is designated on the Traveler,
● Measuring devices such as gauge blocks, micrometres, etc.
● Implementation of required monitoring and measurement activities as designated in the Traveler.

Identification and Traceability

Where appropriate, the organization identifies the product by suitable means throughout product realization. Products are identified by means of the Work Order / Traveler. The organization identifies the product status with respect to monitoring and measurement requirements throughout product realization. Where traceability is a requirement, Production controls the unique identification of the product and maintains records. Traceability is documented by use of serial numbers, recording of raw materials, components or processes used in manufacturing, etc.

Property Belonging to Customers or External Providers

The organization exercises care with property belonging to customers and external providers while it is under the organizations control, or being used by the organization. The organization identifies, verifies protects and safeguards customer property provided for use or incorporation into the product. If any customer property becomes lost, damaged or otherwise found to be unsuitable for use, the organization shall report this to the customer. Customer property can include intellectual property and personal data, components shipped in requiring additional machining or processing, samples for comparison or mating parts for fit. Customer property is controlled by means of recording of raw materials, components or processes used in manufacturing, etc. Production is responsible for controlling and recording customer property. The President is responsible for all communication with the customer regarding their property.

Preservation

Production is responsible for preserving the product during internal processing and delivery to the intended destination in order to maintain conformity to requirements. As applicable, this preservation includes identification, handling, packaging, storage and protection. Preservation also applies to the constituent parts of a product.

Special handling techniques include;
● Gloves,
● Storage / transportation methods,
● Packaging,
● Equipment,
● Electrostatic mats,
● Double bagging, and
● Shelf-life controls

Post-delivery Activities

Best Machine, Inc. does not provide any post delivery services, because we produce product to customer specifications and customer accepts product as is

Control of Changes

Best Machine, Inc. reviews and controls changes for production or service provision, to the extent necessary to ensure continuing conformity with requirements. The organization retains documented information describing;

● Results of the review of changes,
● The person authorizing the change, and
● Necessary actions arising from the review

Release of Products and Service

Best Machine, Inc. has implemented planned arrangements, at appropriate stages, to verify that the product and service requirements of its customers have been met. The release of products and services to the customer, do not proceed until the planned arrangements have been satisfactorily completed.

Control of Nonconforming Outputs

Best Machine, Inc. ensures that products or services that do not conform to established requirements are identified and controlled to prevent their unintended use or delivery. Records of nonconformities are maintained as required and include:
● Description of nonconformity and actions taken
● Any concessions obtained and identifies the authority deciding the action.
● Identification of the person deciding on the action

9 Performance Evaluation

Monitoring, Measurement, Analysis and Evaluation

The organization plans and implements the monitoring, measurement, analysis and evaluation of processes needed to:
● Demonstrate conformity to product requirements,
● Ensure conformity of the quality management system, and
● Continually improve the effectiveness of the Quality Management System

This includes determination of applicable methods, including statistical techniques, and the extent of their use.

Customer Satisfaction

The organization monitors information relating to customer perception as to whether the organization has met customer requirements. Customer satisfaction is monitored by means of verbal accolades and supplier performance reports and will be discussed during management reviews.

Analysis and Evaluation

Best Machine, Inc. analyzes and evaluates appropriate data and information arising from monitoring and measurement. The results of analysis are used to evaluate:

● Conformity of products and services,
● The degree of customer satisfaction,
● The performance and effectiveness of the quality management system,
● If planning has been implemented effectively,
● The effectiveness of actions taken to address risks and opportunities,
● The performance of external provider, and
● The need for improvements to the quality management system.

Internal Audit

Internal audits are undertaken by Best Machine, Inc. as a means of determining the effectiveness of the Quality Management System. Internal audits take place annually or at any shorter interval that is determined by the president of the company. An internal audit checklist based on this Quality Manual and associated procedures are used as the basis for this audit. Adjustments are made to the planned audit schedule based on:

● Status and importance of the topic to be audited
● Results of previous internal audits
● Results of customer feedback

Management Review

The Owners shall review the organization’s QMS, at planned intervals, to ensure its continuing suitability, adequacy, effectiveness and alignment with the strategic direction of the organization.

Management Review Input

The QMS shall be assessed based on inputs to the Management Review:

● Status of actions discussed in previous management reviews,
● Customer satisfaction and feedback,
● Changes in internal and external issues that are relevant to the QMS,
● Nonconformities and corrective actions;
● The effectiveness of actions taken to address risks and opportunities;
● Opportunities for improvement
● Audit results

Management Review Output

The output from the management review includes:

● Opportunities for improvement,
● Any changes needed to the QMS,
● Resource needs
10 Improvement

In order to enhance customer satisfaction, Best Machine, Inc. will make the necessary improvements to customer products and services to meet their requirements, correct and prevent undesired effects and improve the performance and effectiveness of the QMS.

Nonconformity and Corrective Action

Best Machine, Inc. initiates actions in order to prevent recurrence and to eliminate the cause of nonconformities. When nonconformities occur, corrective action procedures are initiated.
Examples of actions taken:

● Takes action to control and correct it,
● Deals with the consequences
● Evaluates the need for action to eliminate the cause(s) of the nonconformity
● Reviews and analyze the nonconformity
● Determines the causes of the nonconformity
● Implements any action needed
● Reviews the effectiveness of any corrective action taken;
● Updates risks and opportunities determined during planning, if necessary; and
● Makes changes to the quality management system, if necessary.

The organization retains documented information as evidence of:

● The nature of the nonconformities and any subsequent actions taken; and
● The results of any corrective action.

Continual Improvement

Best Machine, Inc. continually improves the effectiveness of the Quality Management System using the quality policy, quality objectives, audit results, analysis and evaluation, risk-based thinking, corrective and preventive actions and management review.